Direct debit payment

Save time and money by having your monthly O2 bills taken directly out of your bank account. This convenient method of cashless payment puts you in control by allowing you to set limits on your expenditures. You'll no longer have to worry about getting your phone bills paid on time, thus avoiding potential interruption of service.

Conditions for payment by direct debit:

• If you have multiple mobile phones attached to one O2 account (one customer code), direct debit payment applies to all phones.
• In the event of insufficient funds in your bank account, you are not relieved of the obligation to pay the bills for O2 services.

Limit-setting procedure:

• Set the direct debit limit with O2 Praha via request form ("Application for introduction of payment by direct debit from account.")
• The minimum limit is 500 CZK per O2 Praha customer code. The limit must be stated in hundreds of crowns (e.g., 1,000 CZK or 1,100 CZK; but not 1,050 CZK).
• If your phone bill for one billing period exceeds the limit you set, you will receive a bill with the note: "contractual limit exceeded - bill was not paid." The amount billed will not be deducted from your bank account. Instead, the bill must be paid in full via bank transfer or money order.
• You may change the direct debit limit via a written application sent to O2's Customer Service Department.

Instructions for establishing direct debit payment with a limit:

• Complete the following application form (in Czech only) for this service and print it out.
  Application form (in PDF format)
• Set up your bank account for unlimited direct debit or for direct debit with a limit (same as or higher than the limit you set with O2 Praha).
• Ask your bank for an official confirmation notice that states you have set up your account for direct debit payment in relation to your O2 Praha account.
• Send the completed application form and bank confirmation via mail or fax to the O2's Customer Care department:

  
  Telefónica O2 Czech Republic, a.s.
  Customer Care Department
  P.O.BOX 164
  130 11 Praha 3
  Czech Republic

  Fax: (+420 2) 6701 6733
  Email: info.cz@o2.com

More information about direct debit:

• The invoice for the billing period in which you apply for the direct debit service will be paid by direct debit provided O2 receives your application at least seven working days prior to the end of the given billing period.
• The direct debit method of paying bills also makes it possible to settle advance payments required by O2 according to the applicable price list of services.
• Bills paid via direct debit will be marked with the note "Do not pay, paid via direct debit."
• If you receive a regular bill without this note, it means that payment via direct debit will begin in the next billing period. In this case, please pay the bill via money order or bank transfer.
• If the number of your relevant bank account changes, please inform O2 Praha in writing at least seven working days before the end of the billing period. You must also include a new official confirmation notice from your bank that states you have set up your bank account for direct debit payment in relation to your O2 Praha account.
• Payment via direct debit does not in any way forfeit your right to complain about a bill if you have any objections concerning its amount.
• If you wish to discontinue paying via the direct debit method, O2 Praha must be notified at least seven working days before the end of the billing period during which the payment is to made for the last time. Your payment method will automatically change to payment via money order, which will be enclosed with your bill. On request, this payment method can be changed to bank transfer.

If you'd like to know more:

Please contact O2's Customer Care department by dialing *11 from your O2 mobile phone or by calling 0800 330011 from a fixed-line phone. Both calls are toll-free when made from within the Czech Republic.

Send written requests to:

Telefónica O2 Czech Republic, a.s.
Customer Care Department

Vyskočilova 1442/1b
140 21 Praha 4
Czech Republic

Fax: (+420 2) 6701 6733
Email: info.cz@o2.com