Information for new customers
Welcome to the world of O2!
Thank you for choosing O2 as your telecommunications services provider. We will do our best to satisfy you – just like we do for seven million other customers.
By clicking on any of the links below you will get more information from selected areas that could be of interest to you as a new customer.
What happens after activation
Once your new phone number has been activated at a sales point, you will receive a welcome letter with a phone number at which you can get important information…
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Start Package
You can try many great services for free for the entire first month following activation of your phone number.
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Billing and payments
Once your number has been activated, we will automatically assign you date for your billing period. The day after it ends, we will send you an invoice that is due 18 days after being issued.
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O2 Benefit program
When you use our services, you receive points that you can collect and exchange for a wide variety of rewards, including extra free minutes, credit for charging a prepaid card, vouchers for fuel, tours, etc.
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Customer support
You can contact our Customer Care Center with your queries and possible problems. It is available to you 24 hours a day at 800 123456 or if you dial *11 from your mobile phone.
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Tips and tricks
Advice to help you choose the services that are best for you.
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