O2 Managed Desktop – worry free business
3.9.2008
A new service from the Managed Services family - O2 Managed Desktop - ensures the operation of personal computers for an entire firm or selected departments. A common feature of products on this platform is the fact that Telefónica O2 takes care of all technical security, operation, and maintenance of the service; for this new service, end-user support, resolution of extraordinary occurrences, configuration changes, and anti-virus and anti-spam protection are also included. Company owners and their managers thus do not have to concern themselves with operational matters related to IT and can devote themselves entirely to their business activities.
"The Managed Services concept has been received extraordinarily well among our customers. For this reason, we are offering other products that follow from this philosophy. Their main strength consists in the fact that the requirements and parameters stem directly from practice and reflect the current demands and trends of the market. O2 Managed Desktop is exactly this kind of service, and, as a part of it, Telefónica O2 takes care of its customers' computers," says František Schneider, Director of the Business Segment, Telefónica O2 Czech Republic.
In the first phase of the service, the customer decides whether Telefónica O2 will take care of its current computers, or whether they will rent end-user devices from the operator. For the first option, the current hardware must be less than five years old and must meet a number of minimum operational parameters, such as processor speed, amount of RAM, and operating system (Win2000 and higher). For the second option, the customer may choose from a wide variety of desktop computers and notebooks from manufacturers such as HP and Lenovo. The customer can also choose from an ample selection of software. An important requirement is that their network is connected to the Internet, which will enable monitoring over the functionality of the entire system and, if necessary, notification of any errors.
After selected computers have been placed in the care of Telefónica O2 specialists, users will receive comprehensive support. In the event of any sort of problem or requirement, users can contact the service provider, who will resolve the situation either remotely with the assistance of administrator tools, or directly over the phone with the user that requires assistance. If it is a matter of a more serious service interruption, a service technician will be sent to the user's location. Typical problems are, for instance, a non-functioning company network or issues with the hardware itself, viral attacks, and excessive spam; frequent requests concern software installation or updates of existing versions of a program. Telefónica O2 takes care of the regular monitoring and management of end-user stations. This involves checking the extent of utilization of resources, monitoring system functionality, and providing regular reports about its behavior.
The O2 Managed Desktop is being offered in three different variants that differ in their respective SLAs and guaranteed availability. Support is available on business days from 8am to 5pm for the Basic variant, for the Silver variant support is available during the same period and on Saturdays during the same hours. The most demanding customers can choose the Gold variant, which provides them with nonstop service.
Contacts
Martin Žabka
Press Spokesman
Telefónica O2 Czech Republic, a.s.
public.relations.cz@o2.com
tel: 800 163 342 (800 1 media)
About Telefónica O2 Czech Republic
Telefónica O2 Czech Republic is a major integrated operator in the Czech Republic. It is now operating more than seven million lines, both fixed and mobile, making it one of the world’s leading providers of fully converged services. The organization offers the most comprehensive portfolio of voice and data services in this country. It is paying special attention to the exploitation of the growth potential, particularly in the data and Internet sector. Telefónica O2 Czech Republic operates the largest fixed and mobile network including a 3rd generation network, CDMA (for data), and UMTS, enabling voice, data and video transmission. Telefónica O2 Czech Republic is also a notable provider of ICT services.
About Telefónica Europe
Telefónica Europe is a business division of Telefónica comprising mobile, fixed, and DSL operations in the UK, Ireland, the Isle of Man, Germany, the Czech Republic, and Slovakia. With the exception of Isle of Man, all the operating businesses use 'O2' as their consumer brand. Telefónica Europe also has 50% ownership of the UK and Irish Tesco Mobile and German Tchibo Mobilfunk joint venture businesses. Telefónica Europe is headquartered in Slough, UK, and has 43 million mobile and fixed customers.
