Personal data protection in Telefónica O2 Czech Republic, a.s.

Personal data protection in Telefónica O2 Czech Republic, a.s.

Telefónica O2 Czech Republic, a.s. (hereinafter referred to as "Telefónica O2") would like to provide you with more information on processing of your personal data in connection with provision of electronic communication services and value added services. Will you please read this document in detail along with the General Terms & Conditions, operation terms and other messages relating to the respective service. The relevant documents are available at all sale points and at web sites. Also, please pay close attention to all documents published periodically by our company.

When processing your personal information, Telefónica O2 takes steps in accordance with Act No. 127/2005 Coll., on electronic communications, as amended, in accordance with Act No. 101/2000 Coll., on personal information protection, as amended, and in accordance with Act No. 480/2004 Coll., on some services of the information society, as amended, and in line with other relevant legal regulations. Will you please pay close attention to the respective regulations.

Personal data

Telefónica O2 collects and further processes personal information, mediation data, traffic and localisation data of subscribers, subscribers' authorised representatives and users.

Personal and mediation data involves in particular name, surname, addresses, birth number, corporate name, registered address, place of business, registration number, etc.; further, it includes information on the payment discipline, bank connection, etc.

Traffic data is understood as any information processed for the purposes of transmission of messages over electronic communication networks or for message billing (telephone calls, data transmissions, SMS messages and other Services provided by the Provider), particularly the calling number (A-number), the number called (B-number), date, time, duration of transmission, the kind of Service provided, etc.

Localisation data is any information processed in electronic communication networks, defining the geographical area of the user's end equipment, mainly the number, name and location of the base station, etc.

Personal data, mediation data, traffic and localisation data of subscribers, subscribers' authorised representatives and users will be hereinafter referred to as the "Data".

Personal data processing

The Data is processed by Telefónica O2, its business partners and other persons for the purposes stipulated by relevant legal regulations and for the purposes of assurance and protection of networks, provision of electronic communication services, value added services and associated services, billing of services and execution of tasks related to billing.

Data is processed by Telefónica O2, its business partners and other persons only to the extent necessary for meeting of the above-said purposes and only for the time necessary for meeting of the above-said purposes, however, for the time of duration of the contractual relation, at the latest, or until complete settlement of rights and obligations of this contractual relation, or for the time stipulated by relevant legal regulations.

The information provided obligatorily is the following: corporate name, registered address or address of the organisation unit in the Czech Republic and its registration number, name, surname and domicile of the person authorised to act, if a legal person doing business is involved; name, surname or corporate name, domicile, place of business and registration number if a natural person doing business is involved; and name, surname, domicile, date of birth or name and registered address, or address of the organisation unit in the Czech Republic, or as the case may be, registration number of the legal person, if it involves a person that is not engaged in business. Without such information, it is not allowed to conclude or fulfil Agreement on provision of electronic communication services, if that does not involve pre-paid services. The other personal information to be provided to Telefónica O2 or its business partners is provided voluntarily. You provide us with the above-said information in particularly through the Request on provision of electronic communication services that constitutes a proposal to conclude agreement between you and Telefónica O2 and further, via other documents and forms that you draw up with us or provide it to us by phone, or electronically in the course of duration of our contractual relation.

Furthermore, as a customer you agree that Telefónica O2 is, in line with current legal regulations, authorised to provide, to persons ensuring or authorised to ensure the public communication network or allocated funds, the Data necessary for the service provision, for the purposes of interconnection and access to network, for mutual billing and prevention of misuse of the network and services for the time stipulated above. Being a customer, you further agree that Telefónica O2 is authorised to provide the Data in the extent, for the purposes and for the time stipulated above to the persons that represent Telefónica O2 or protect legitimately the Company interests, or possibly take part in development, offering, modification, provision and operation of services, value added services and the associated services or in operation and maintenance of systems, through which such services are provided to data entities. In other words, that involves companies that help us to provide you with the best tailored services.

Telefónica O2 handles your Data only in compliance with the General Terms & Conditions, if not stipulated by legal regulations otherwise, ensuring the Data's appropriate protection; moreover, besides cases imposed or permitted by law or agreed upon with you, Telefónica O2 does not provide the Data to third parties. Being a customer, you agree that Telefónica O2 is entitled to provide the Data, including the birth number and information on extent and nature of breach of contractual obligations to pay for the provided service properly and in due time and information on payment discipline, to persons administering the register of data on subscribers and other entities, for the purposes of reviewing and evaluating payment discipline and credibility of a customer, in particular association SOLUS, registration No. 69346925, which is entitled to declassify the Data to persons authorised to inspect such a register (www.solus.cz), and this only in case the subscriber did not pay the respective sum to Telefónica O2 until the maturity date. You provide this consent from the date of effectiveness of the Agreement on provision of electronic service communications and then for the period of three years after the payment date of the last financial commitment towards Telefónica O2. Processing your Data in Solus register we protect your Data not to be misused illegally.

Further, the Data is processed by Telefónica O2 or its partners for so called marketing purposes so that we provide you with the best services possible. The Data is processed for the purposes of offering sales and Services, for value added services, for marketing and commercial purposes and for the purposes agreed upon with you, in the extent, within which you provided Telefónica O2 with such Data or in the extent ensuing from the nature of provided services or in the extent, in which Telefónica O2 acquired it when providing services or associated services, if it is necessary for achieving purposes mentioned above. Telefónica O2 processes the Data for the above-given purposes for the time defined on the respective form, document or another data medium; if that period is not defined, then for the whole time of duration of the contractual relation, until the complete settlement of rights and duties ensuing from this contractual relations, or for the time specified by relevant legal regulations. By signing the Request on provision of electronic communications services and by accepting the General Terms & Conditions, you freely, wilfully and clearly agree to the Data processing specified above by Telefónica O2, or its business representatives or persons stated below. The form of manifestation of will may differ under the type of consent; it may be for instance a signature on the respective form or another document or using of a service, sending of an SMS message, sending an e-mail, completion of the registration form at web sites of Telefónica O2 or a similar act which is always communicated. If you withdraw your consent to processing of the Data, and do the above-described act, it is understood that you again agree to the above-said Data processing. The repeated consent to Data processing applies also to the Data acquired at the time when the consent was not issued, if not stipulated otherwise by law. Further, the customer agrees that Telefónica O2 is entitled to continue processing the name, surname and address of the data entity for the purposes herein until recalled also after settlement of rights and duties resulting from the contractual relation for the purposes of offering sales and services.

In order to address you with our new offers and other information related to the current services both of our company and of the offers and information of the entities that have a contractual relation with us as effectively as possible, you agree that - for the above-given purposes - we will use your post address, e-mail address, subscriber number through automated machine, fax or another way. Such offers or information are usually marked in Czech as OS, meaning commercial messages.

If you wish to recall your consent to processing of your Data for marketing and commercial purposes or for processing in Solus association, you can do so. If you do so, Telefónica O2 will not be able to prepare for you an offer of so called tailored requirements or wishes and some information on services will not be easily available. You can carry out the recall any time, by an explicit, comprehensible and clear manifestation of your will (e.g. by a registered letter, by a call to the customer line, etc.) after you duly identify yourself. You can either reject the consent by ticking off the respective box in the Request on provision of electronic communication services, i.e. if you do not agree to the Data processing for marketing purposes, tick off the box No on Art. 7.3; if you do not want to be contacted with new offers, tick off the box No on Art. 7.6; or, if you do not agree to the Data processing by Solus association, tick off the box No on Art. 7.5. If you have issued the consent already, you can recall it in the manner described above. You can issue you disapproval also, for instance, about only some manner of addressing you with our offers or offers by our partners. After the recall of the consent, Telefónica O2, or a third party, will not continue processing the Data acquired after the recall of the consent to processing and the Data gained prior to the consent recall, however, not processed yet. Being a customer you are entitled to - when using the value added services - reject temporarily processing of localisation data for individual connection to the network/s or transmission of a message, in the manner stipulated by Telefónica O2. As a customer you are also entitled to reject the consent to the use of your electronic contact and also in connection with sending of each single message.

Access to personal information

If any piece of data you provided to us is changed, will you please let us know as soon as possible, so that we can process only the current Data. In case a piece of information processed by Telefónica O2 does not reflect the reality, you are entitled to correct it. Further, you have a right for information on personal information, which is processed by Telefónica O2 or by the persons said above, in the extent and under the terms stipulated by Section 12, Personal Data Protection Act.

Rights of data entity

If you find out or believe that Telefónica O2 or some of its business partners executes the processing of your personal information that is in contradiction with protection of your private life or in contradiction with law, mainly if the personal information is incorrect considering the purpose of the information processing, you can ask Telefónica O2 or the respective business partner for an explanation; moreover, you can request that Telefónica O2 or the respective business partner should correct such a status. In particular, you may request blocking, correction, completion or liquidation of personal information. If your request is found legitimate, Telefónica or the respective business partner will remove the trouble. On the contrary, you may turn to the Office for Personal Data Protection. You can contact the Office directly also in other cases. If other than material harm is caused to you as a consequence of the data processing, the procedure to claim damages is regulated by a special Act.