Billing
Learn about billing for mobile and fixed services, as well as invoice payment options and where and how to submit a claim.
Invoice payment methods
There are several ways to pay for O2 services. Choose the one that best suits your needs.
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Invoice guide
To understand all data on your invoice for fixed-line, mobile, or data services open the PDF documents below.
- Invoice guide for mobile services (in Czech only)
- Invoice guide for fixed-line services (in Czech only)
Claims
You can submit a claim about the extent, quality, or price of purchased goods or a provided service. For example, you can protest any uncertainties in your bill or report the fact that a special service you have ordered has not been set up.
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Billing terms
Every customer is charged according to a billing cycle, which represents the starting and ending points of their monthly lump sum. They receive an invoice for services used at the end of this period. Your billing cycle is presented on your last invoice, or you can find out what it is by calling the Customer Care Center at *11.
| Mobile services | ||
|---|---|---|
| Cycle | Billing period (from / to) | Maturity date on: |
| 1 | 1 (1-30/31) | 18th day of the same month |
| 3 | 8 (8-7) | 26th day of the same month |
| 5 | 12 (12-11) | 30th day of the same month |
| 2 | 16 (16-15) | 3rd day of the following month |
| 6 | 20 (20-19) | 7th day of the following month |
| 4 | 23 (23-22) | 11th day of the following month |
| Fixed-line services | |||||
|---|---|---|---|---|---|
| Cycle | Billing period (from/till) | Maturity date on: | |||
| Via cash payment | Via SIPO | Money order | Bank order | ||
| 1 | 1 (1-30/31) | 16th day of the same month | 30th day of the following month | 29th day of the same month | 29th day of the same month |
| 2 | 11 (11-10) | 26th day of the same month | 30th day of the following month | 9th day of the following month | 9th day of the following month |
| 3 | 17 (17-16) | 2nd day of the following month | 28th day of the following month | 15th day of the following month | 15th day of the following month |
